General Questions

What time is check-in?

Check-in is at 4 p.m. At this time, no early check-ins are possible. Our housekeeping teams need time to complete their three-step protocol – clean, sanitize & disinfect – before your arrival.

What time is check-out?

Check-out is at 10 a.m. At this time, we are not able to extend late check-outs to any of our guests. We need to ensure our professional housekeeping teams have the time they need to clean, sanitize & disinfect each home between guests. We appreciate your understanding.

Are there a minimum number of nights required for my stay?

Most of our vacation rentals are available for a minimum stays of 3 nights. Some homes do have a specific turn day and a 7 night minimum requirement. You can always check the “Amenities” tab of the home to see the current restrictions for the home you’re interested in.

How can I pay my deposit?

If check-in is within 30 days of your booking date then the full amount is due by credit card within 24 hours of booking.

If check-in is more than 30 days from your booking date, your signed paperwork and first payment are due within 24 hours of booking. This first payment is approximately 50% of the rental fee, plus the non-refundable reservation fee, and optional Travel Insurance premium.

Who can check in?

In May 2020 we moved to a contact-free, express check-in process. The leaseholder will receive a text/email with the code for retrieving their keys from the lock-box. The leaseholder must be present at the property during the dates of occupancy.

How old do you have to be rent a beach house?

Renters must be 25 or older. Adults cannot rent on behalf of underage guests.

Can I get my keys early?

Standard check-in time is 5 p.m. At this time, we are not able to honor early arrival requests. Our housekeeping teams need time to complete their three-step protocol – clean, sanitize & disinfect – before your arrival. You will receive a text/email with your lock-box code, address to the home & WiFi information (if applicable) as soon as your home is ready!

How can I check in after hours?

With our new contact-free, express check-in process you can arrive any time after 5 p.m.! No more worries about traffic or extra bathroom stops on your drive!

What are the check-out procedures?

Bag all of your trash and place it in the outdoor bins at your property. Wash all of the dishes and put them away. Turn off all small appliances. Shut the storm shutters and lock all of the doors. Return your keys to the lock-box at the home by 10 a.m. and call us at 409-684-3377 to let us know you’ve departed.

What is a security deposit?

A security deposit is a refundable deposit that may be added at the discretion of our broker. This deposit is due in full at check-in. If a security deposit is required for your reservation we will contact you during the rental contract processing stage of your reservation, well in advance of your arrival.

In order to facilitate our contact-free check-in process, we have currently waived the cash-only requirement for security deposits. Please note that when you sign your check-in paperwork you are accepting our new policy, as outlined on that contract: “I understand that my credit card will be charged if I, or someone in my party/one of my guests, causes damage at the property.”

Can I bring my dog with me if I crate him outside?

Our pet friendly properties are the only homes that allow dogs on the premises.

Can I bring my declawed cat with me?

We only allow dogs (up to two) at our pet friendly properties.

Can I get housekeeping during my stay?

At this time we are not able to accommodate mid-stay housekeeping due to social distancing and CDC recommendations.

Property Amenitites

Does the property have internet?

The majority of our vacation homes include free WiFi. Check your home’s “Amenities” tab online or ask your Reservationist when booking your reservation.

Will the house have a fill-in-the-blank?

Standard amenities at each of our homes include: coffee pot, blender, microwave, charcoal grill, dishes, glasses, silverware, pots, and pans.

Is there a BBQ pit or grill available at the property?

Check your home’s “Amenities” tab online or ask your Reservationist when booking your reservation. For properties that do include a charcoal grill, the guest is responsible for bringing charcoal and lighter fluid.

Can I order a Pay-Per-View movie or fight?

Email or speak to your Reservationist when booking to find out about your property’s access to this service prior to check-in.

Do I have access to the garage?

Garages are locked and not available for guest use.

Where can I park my boat/RV/trailer?

Neighborhood association rules prohibit parking these types of vehicles at the property or along the neighborhood roads.

There is a lot of garbage at the property. What can be done about it?

The City picks up garbage on Mondays. If there is an excess of garbage please call the rental office to arrange for trash relief.

Are the mosquitoes a problem?

Unfortunately, mosquitoes are a part of Gulf coast living. The County maintains a regular spraying schedule but we always recommend bringing bug spray with DEET to ensure your comfort while outdoors.

Are there snakes on Bolivar Peninsula?

Yes, there are. Rattlesnakes share our island with us, and there have been several sightings of rattlesnakes near or on dunes. Take care when using dune crossovers or when walking on grasses near the beach. Keep an eye on children and pets.

Who takes care of the dunes and can the vegetation on them be cut?

Dunes are important barriers for storms and high tides, and they are protected by State and local laws. Cutting vegetation, walking on or driving ATV’s or golf carts on them is prohibited by law.

Local Amenities

Where is the closest emergency room/urgent care?

Don’t know the answer to this… Recommendations?

What do I do if there are people parking illegally near my house, if there is a loud party nearby or if have a security problem?

Don’t know the answer to this… Recommendations?

My car was broken in to. Who do I call?

I’m assuming Galveston County Sheriff’s office… Recommendations?

Where is the closest grocery store?

I know most people use ‘The Big Store’, but there are other options…

Where is there a public boat launch?

Local boat launch ramps:
Blue Water Bait Camp                                 409-684-2248
Siever’s Cove Bait Camp                             409-684-7777
Stingaree Marina                                         409-684-9530

Where can I buy bait?

Local Bait and Seafood:
Blue Water Bait Camp                                 409-684-2248
Joe’s Bait & Crabs                                         409-684-8311
Milt’s Seafood                                               409-684-8581
Miss Nancy’s Bait Camp                             484-560-9323
North Jetty Bait Camp                                 409-684-1400
Siever’s Cove Bait Camp                             409-684-7777
Stingaree Marina                                         409-684-9530

Can I have a fire on the beach?

Campfires are allowed on the beaches of Crystal Beach and Bolivar Peninsula. Bonfires that are very big and/or very tall are prohibited! Please be sure that your fire is extinguished when you leave it. You would hate to be walking the beach and step on hot embers!!

Where can I rent a golf cart?

Golf Cart Rentals:
Texas Custom Carts                                    409-684-1043
Golf Car Connections                                 409-963-7725

Where is a good place to eat?

A list of Galveston Island restaurants will be in your check-in bag as well as in the Guest Binder in your vacation home.

What are some kid-friendly activities?

Afraid they will get tired of the sand and sun? There are plenty of activities for adults and children of all ages on Galveston Island. Here are few suggestions: Moody Gardens (Aquarium, Rainforest, and an IMAX theater), Schliltterbahn Waterpark, Ocean Star Offshore Drilling Rig and Museum, and the Texas Seaport Museum featuring the Tall Ship Elissa.

NOTE: COVID-19 regulations have impacted most operations of attractions on the Island. Please call ahead to check current operating hours and policies.

Where can I have my wedding on the beach?

Need direction here… not sure what the Bolivar Escapes/Galveston County/Housing Development rules/policies are on this.

After Your Stay

I forgot my fill-in-the-blank at the property when we checked out. How can I get it back?

Please call the rental department as soon as possible to report the details of your lost item. Have available: what dates and which property you stayed in, where in the property the item was left, and a description of the item. If your item is found, you will be notified by phone and you will be responsible for arranging a prepaid pickup through UPS or FedEx within 14 days.

Bolivar Escapes cannot be responsible for items left behind in properties. Check your property carefully before leaving.

Can I book the same house for next year?

Absolutely! Email us at or call and speak with your Reservationist to lock in this year’s rates for next year’s stay! Also – on future reservations -If you book through us – it is less expensive because we don’t have the extra charges incurred from VRBO or Airbnb.

Do I get any type of discount or reward for staying with you each year?

This is a ‘thing’ for Sand N Sea… does Bolivar Escapes have it as well?.

How can I get reward credit for the stay I just had?

Same as above.