General’s Quarters

Cancellation Policy

We understand there can be unforeseen emergencies that could cause you to cancel your reservation. We will try to resolve any and all situations with you. However, please note our cancellation policy below. Bolivar Escapes reserves the right to substitute an equal rental property if necessary.

There are no refunds for appliance failure (including air conditioning), utility failure, internet failure or circumstances beyond our control, including weather.

Our standard cancellation policy is effective for all reservations starting on or after June 1, 2020. If you choose to cancel more than 30 days before your scheduled arrival date, a full refund will be issued, minus the cancellation fee and the travel insurance premium, if taken. If you choose to cancel within 30 days of your scheduled arrival date, there will be NO refund. If we are able to re-rent the property for the dates you have reserved, we will give you a 50% refund of your confirmation amount only for the days re-rented for the same time period.

If you purchased travel insurance you can contact RedSky directly at 866-889-7409.

If further emergency orders from Galveston County or the State of Texas prevent check-ins at any time beyond June 1, 2020 we will issue new guidance. Please don’t hesitate to reach out to us at bolivarescapes@att.net with any questions about your specific reservation. As of 11:30 am June 29, 2020 There are no state or county closure orders that impact short term rentals or beach access.”

Hurricane, Tropical Storms, tropical Depressions & Mandatory Evacuation Policy
Bolivar Escapes does not offer refunds in the event of a mandatory hurricane evacuation although Bolivar Escapes will transfer the reservation, for the same property, to available alternative dates for the same reservation time period in the case of an evacuation - whether voluntary or mandatory.

In the event of an ordered evacuation due to hurricanes or other storms, you are required by state law to evacuate the property. If you have declined trip cancellation insurance, you shall not be entitled to a refund by Bolivar Escapes. Refunds for the period of mandatory evacuation will be made solely by the travel insurance provider, provided the Guest has purchased the optional trip cancellation insurance. Refunds and coverage issues will be processed and determined solely by the travel insurance provider. Refer to the trip cancellation policy or contact the travel insurance provider directly for specific information and/or refund procedures. If you leave due to "Storm Warnings" or "Voluntary Evacuation", Bolivar Escapes will not issue refunds. Bolivar Escapes will not issue refunds in part or in full for inclement weather. (See "Travel Insurance" section below for details).

We strongly recommend that Guests purchase travel insurance for stays occurring during hurricane season - June 1 through November 30. Please see the "Travel Insurance" section below for details.

OFFICIAL NOTIFICATION: By signing the Rental Contract, each Guest acknowledges being offered insurance to compensate the Guest for losses or damages resulting from loss of use of the property due to a mandatory evacuation order. If the Guest refuses said offer to purchase travel insurance, the Guest shall not be entitled to a refund of monies paid. the Guest also agrees to comply with all orders of evacuation.

Travel Insurance
Things happen! Unforeseen circumstances such as sudden illnesses, job loss, deaths or hurricanes do occur.

Travel Insurance is offered to help protect your vacation investment. This insurance is optional, but we recommend it so that you may be financially reimbursed in case of unforeseen events.

All Guests will receive an email outlining the travel insurance along with the Rental Contract and Guest Registration forms. Travel Insurance premiums are non-taxable and are non-refundable under any circumstances.

For questions concerning Red Sky's Sun Trip Preserver Plan coverage or to file a claim, contact Arch Insurance Services:
* Phone: 866.889.7409
* Email: redsky@archinsurance.com
* Website: suntrippreserver.com